Post Office: Financially excluded customers' needs are ignored

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Post Office: Financially excluded customers' needs are ignored

New research from the Post Office has found that businesses' corporate social responsibility policies often overlook the financially excluded.

It reports that UK businesses are increasingly taking an interest in issues such as reducing their carbon footprint and sustainable social and economic growth, but are neglecting the needs of the 2.8 million adults without a bank or building society account.

Providers of basic services such as electricity, telephone and the internet often do not provide a cash payment option, making life very difficult for those dependent on cash to pay their bills.

The Post Office is the only broadband provider which offers a cash payment option, as well as having a range of bill payments services at its local branches.

Post Office marketing director Gary Hockey-Morley said that businesses "need to ensure their services are accessible to as many people as possible".

He added: "This includes not only the financially excluded who operate solely on a cash budget, but those who actually prefer to pay in cash over direct debit for greater budgeting control."

The Post Office announced last week that they are to reward customers with a £50 cash-back bonus on car and home insurance.

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