Co-operative Travel: More consumer insurance protection needed

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Co-operative Travel: More consumer insurance protection needed

Co-operative Travel has called for more protection for those holidaymakers who book their flights independently rather than as part of a package deal.

Mike Greenacre, managing director at the organisation, noted that increasing protection to cover all forms of travel arrangements would mean that the collapse of an airline would not result in people being stranded abroad.

He said he is concerned by research conducted by Co-operative Travel which indicates that 45 per cent of customers falsely believe that they would be insured against an airline closing down if they booked the flight directly.

"I would reiterate to all consumers that they should book with businesses and brands that can clearly demonstrate that they have the necessary protection in place," he added.

Mr Greenacre made his comments in response to the news that Travel Counsellors has suggested that customers should receive full protection against travel companies going bust, not just if they booked through a tour operator.

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