Consumers 'increasingly aware' of the protection of online shopping
www.moneynews.co.uk > General finance > Consumers 'increasingly aware' of the protection of online shopping
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Money News |
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Consumers 'increasingly aware' of the protection of online shopping
Fri 6th Nov 2009
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Mark Guymer, head of shopping and vouchers at the website, said buyers are often confused about their rights, but since the passing of the Consumer Protection Regulations 2000 they "have become increasingly aware that they have additional protection when buying online".
He commented following the announcement of consumer law amendments by the European Commission.
The new legislation recommends that in the case of faulty goods the shopper should take a repair or a replacement as the first option, rather than a refund.
If the legislation is passed Mr Guymer believes the biggest issue will arise from the 'minor defects' clause, which states that if the fault is small the purchaser may only have a repair, replacement or price reduction. He said this could cause frustration as what is acceptable could vary between individual customers and retailers.
Online customers are subject to different rules and are allowed to return an item within seven days without giving a specific reason.
Britain's Law Commission for England and Wales and the Commission for Scotland says the right to a refund should remain as it 'inspires consumer confidence'.
Click here for more general finance news
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