Gocompare.com describes npower behaviour as shameful

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Gocompare.com describes npower behaviour as shameful

Mon 19th Apr 2010

Energy company npower have come under criticism by comparison website Gocompare.com for changing customers on to more expensive tariffs under the proviso of license requirements.

Npower's Sign Online 14 tariff customers have been receiving letters from the energy company informing them that they will be moved to a new tariff, reports Gocompare.com.

The real concern lies in npower seemingly placing some existing customers on newer, more expensive tariffs when transferring them to the recently launched Sign Online 17 could save customers money.

Transferring customers on to more expensive tariffs would see npower's profitability per customer increase while potentially upping customers' bills by 24 per cent.

Mark Greening, head of utilities at Gocompare.com said: "Imposing higher energy costs on customers under the misleading guise of a regulatory requirement is pretty shameful behaviour from npower and we would strongly advise all npower customers to be on the lookout for these tariff changes."

Gocompare.com, whose adverts penetrated the psyche of the public through their use of opera singer Gio Compario, recently supported Channel 4's Comedy Gala, raising funds for Great Ormond Street Hospital.

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