Barclays banking claims inaccuracy in Which? report

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Barclays banking claims inaccuracy in Which? report

Wed 28th Jul 2010

A Which? press release regarding savings rates has provoked a response from Barclays banking, with the finance giant claiming the industry watchdog is refusing to print a correction.

Which? recently published a report looking into the issue of how customers are sometimes not told about interest rate changes and suggested that this practice happens to Barclays clients.

The bank stressed that it was not contacted as part of the research and now the consumer watchdog will not print a correction.

Barclays banking wants the Which? report to be updated because it says that its customers do in fact receive messages regarding any unfavourable changes to their terms, which are sent out two months before the alteration is implemented.

"Since November 2009, Barclays has gone beyond the regulatory requirement for notification of rate changes," noted the firm.

In the Which? research, Barclays is one of eight major banking organisations that does not guarantee that customers will be contacted personally - by email or letter.

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