Isa rates must be complemented with great customer service, says M&S Money
www.moneynews.co.uk > Banking > Isa rates must be complemented with great customer service, says M&S Money
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Money News |
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Isa rates must be complemented with great customer service, says M&S Money
Wed 1st Sep 2010
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Chief executive of the firm Colin Kersley made his comments after research by the organisation showed that six out of ten people continue to frequent places such as shops and banks because of the quality of the interaction they have with these places.
He remarked: "After 25 years in business, M&S Money has stood the test of time and we know how important it is to continue earning the loyalty of our customers."
In his opinion, this applies to all kinds of industries, from hairdressing to construction work, with consumers responding to good customer service by staying with companies over long periods of time.
Last month, M&S Money urged people to look after their cars over the summer, since a car insurance claim can be invalidated by a person failing to close a window or lock a door.
Click here for more banking news
Related News : Banking |
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