Legal & General interactive underwriting service launched
www.moneynews.co.uk > Personal loans > Legal & General interactive underwriting service launched
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Legal & General interactive underwriting service launched
Thu 28th Sep 2006
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The interactive underwriting technology has been designed to assist Legal & General's advisers at point of sale, in order to provide a quicker response time to customer queries.
Legal & General has developed the interactive underwriting to help its advisers when they are too busy to provide assistance to customers face to face or by phone.
The new technology will "maximise [the company's] own and their clients' valuable time", according to Russ Whitworth, director of claims and underwriting development at the firm.
Mr Whitworth praises Legal & General's interactive underwriting as "an important part of a longer-term ambition in which we will use the experience of our users to drive forward the development of electronic application forms to enable us to maximise the amount of cases we can automatically accept".
Pointing to the company's statistics, Mr Whitworth said that he believed 60 per cent of customers will be able to have their inquiries automatically accepted under the new system.
The underwriting process is an assessment of an individual's eligibility for insurance cover as well as calculating the amount they will be expected to pay.
Related News : Personal loans |
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Related News : Legal and General |
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