Bank charge complaints rise
www.moneynews.co.uk > General finance > Bank charge complaints rise
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Money News |
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Bank charge complaints rise
Wed 8th Nov 2006
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This October has seen 150 complaints per week compared to the 60 a week received in May and this has prompted the ombudsman to warn banks over their policy relating to charges.
Allied to this, the Office of Fair Trading is expected to make its position known on the charges next year after ordering banks to cap their charges when customers exceed their credit card limit or are late with payments at £12.
Speaking about the common scenario of customers who persist in their complaints having charges waived but others not, chief ombudsman Walter Merricks was critical.
Mr Merricks said: '"This sort of horseplay is bad. It seems inequitable that you will pay back money to some consumers just because they are prepared to be persistent."
The Financial Ombudsman Service was established in order to sort out any disputes that may arise between a financial institution and its customers.
Related News : General finance |
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