Financial ombudsman 'improving' financial complaints procedure awareness
www.moneynews.co.uk > Banking > Financial ombudsman 'improving' financial complaints procedure awareness
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Financial ombudsman 'improving' financial complaints procedure awareness
Thu 7th Jun 2007
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A spokesperson for the group, Emma Parker, has explained how all financial products must contain details of the complaints procedure in their paperwork.
Ms Parker said that two-fifths of consumers have heard about the financial ombudsman through the media, with the group becoming increasingly well known through a word of mouth process.
However, she identified how a knowledge of the channels for a complaints procedure needed to be increased among the UK's Asian population and young people.
The financial ombudsman also explained how consumer credit businesses had come within its remit as of April 6th.
"We would always look at credit when it's provided by a bank or building society, but this is businesses that have a consumer credit license – perhaps store cards, or restricted credit, or whatever," Ms Parker said.
Related News : Banking |
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