Capital One 'enhances' ID theft service

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Capital One 'enhances' ID theft service

Capital One has updated its identity theft service to help consumers deal with the problem.

The group has announced that it will provide a named adviser to help if a cardholder finds that they have been a victim of fraud.

Capital One's research shows that only one in ten consumers would know what they would do if they suspected that their ID had been stolen.

Although 99 per cent of consumers are aware of the problem of ID theft, YouGov's research on behalf of Capital One shows that 16 million adults take no action against the crime.

Many people could also be helping to exacerbate the predicament, with 2.5 million Britons throwing documents such as bank statements away.

Five million are also believed to leave important information lying around.

Professor Martin Gill, a criminologist from Perpetuity, a research consultancy associated with the University of Leicester, said: "Although these figures encouragingly show an almost universal awareness about ID theft and a high level of concern, it is worrying that people are still being blase about storage and disposal of confidential personal documents."