Abbey Savings: Isa customers should check accessibility

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Abbey Savings: Isa customers should check accessibility

Abbey Savings has advised people who are considering opening individual savings accounts (Isas) that they should check the accessibility options offered by the provider.

In a new survey, the bank discovered that 21 per cent of Isas offer only one way of accessing the account, with a further 43 per cent allowing two ways.

However, with potential options available to customers including post, internet, telephone and branch access, Abbey believes that many customers would risk facing delays in reaching their money.

Alexia Kilby, head of savings at the bank, said that accessibility is an important issue.

"The account has to offer a form of management that you are both comfortable and experienced with. For example, our ATM access has proved particularly popular, with savers using Abbey's 2500 ATMs across the UK," she added.

Abbey has also issued four new capital guaranteed bonds today.

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