Direct Line praised in online home insurance survey

Money News

www.moneynews.co.uk > Insurance > Direct Line praised in online home insurance survey

Topics

bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet

Features

bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet

Companies

bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet

Money News

bullet
bullet
bullet
bullet
bullet

Direct Line praised in online home insurance survey

Customer experience analyst Global Reviews has revealed the best performers in the online home insurance market.

The best all-round website was deemed to be Direct Line, followed by Norwich Union and Tesco Finance.

Online providers were used by 66 per cent of people to search for home insurance in the last year, the survey found. Next year, that percentage could grow, with 81 per cent expecting to use the internet to look for a policy.

Adam Goodvach, of Global Reviews, said that there was a wide variation in people's experiences of online providers.

"Many websites focus on quotes and applications, at the expense of policy and claims information," he warned.

"There is a clear opportunity for companies to improve customer conversion and build loyalty by adapting the experience to meet customer needs."

This week, Direct Line advised people who have bought expensive items to make sure they have their home contents insurance reassessed.

Related News : Insurance

bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet

Related News : Direct Line

bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet
bullet