Norwich Union: Critical illness insurance claims rise

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Norwich Union: Critical illness insurance claims rise

Wed 25th Mar 2009

Norwich Union has published figures which reveal that the total amount it paid out to its critical illness insurance customers increased by 14 per cent between 2007 and last year.

The insurer paid out a total of £121 million to critically ill customers, which was split between 1,625 claims over the course of the year. In 2007, the total figure was £106 million.

Norwich Union paid a further £216 million to the families of customers who have died or been diagnosed with a terminal illness. However, the insurer rejected two per cent of claims because of non-disclosure of a prior medical condition.

Michael Whyte, chief underwriter for Norwich Union, said: "We are committed to ensuring that our customers understand their purchase, however, it is up to the whole industry, both providers and advisers, to help customers understand the cover they buy."

Norwich Union, part of the Aviva insurance group, will be rebranded as Aviva in the near future.

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