Ofgem fines EDF Energy for below-par customer service
www.moneynews.co.uk > General finance > Ofgem fines EDF Energy for below-par customer service
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Ofgem fines EDF Energy for below-par customer service
Mon 27th Jul 2009
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According to Ofgem, EDF's customers pay for both the utilities it provides and a certain level of support - but they have been let down by the supplier on this issue.
One of the aspects of concern was the back-stop licence requirement of three months needed before an energy firm makes a connection offer.
Ofgem claims that EDF received a warning in 2006 for not meeting this deadline and subsequently ignored over 100 notices telling it to improve.
"EDF Energy has already paid around £450,000 in compensation to affected customers and this is reflected in the level of Ofgem's penalty," explained managing director of corporate affairs for the body Sarah Harrison.
The authority wielded by Ofgem is outlined in the Gas Act 1986, the Electricity Act 1989, the Utilities Act 2000 and the Competition Act 1998, among several other pieces of legislation.
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