RBS, Natwest announce banking aid for travellers

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RBS, Natwest announce banking aid for travellers

Mon 19th Apr 2010

People whose travel plans have been disrupted by the appearance of a volcanic cloud over Europe have been offered a helping hand by Natwest and Royal Bank of Scotland (RBS).

ATM fees are set to be refunded to travellers who are stranded in a foreign country, with individuals needing to contact their bank with the details of their disruption in order to have the amount put back in their account.

In addition to this, RBS and Natwest customers may be given increased credit card limits to help cover unforeseen expenses, such as accommodation, if they call the assistance number on the back of their card.

Brian Hartzer, chief executive officer of retail banking at the group, noted that these are the first of a set of emergency measures that are being introduced for the estimated one million people affected by this natural disaster, with flight restrictions currently in place in the UK until 01:00 BST on Tuesday April 20th at the earliest.

"Those stuck abroad must be feeling stressed and we want to help our customers where we can by arranging practical, financial support," he added.

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