CCCS debt remedy 'helping people deal with financial problems earlier'

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CCCS debt remedy 'helping people deal with financial problems earlier'

Mon 10th May 2010

People are getting help earlier thanks to the Consumer Credit Counselling Service's (CCCS's) debt remedy facility, according to a representative from the charity.

Paula Searle, head of e-services at the organisation, made her comments after it was revealed that more than 150,000 people used the online tool in 2009 and more than 85,000 individuals used it in the first three months of this year.

She noted: "It is so important to provide online counselling, as it can help people in these situations deal with their debt problem sooner rather than later."

Ms Searle described debt as an emotive issue and claimed that this can stop borrowers getting help, because they feel embarrassed about the situation.

The CCCS claimed that the anonymity of the service is the most important factor in the growing popularity of its debt remedy tool.

Last month, the organisation revealed that the number of people calling its telephone helpline in the first quarter of the year also increased from 69,432 in 2009 to more than 93,000 in 2010.

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