Alliance & Leicester launches single phone number

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Alliance & Leicester launches single phone number

Alliance & Leicester has announced that from today, it will have a single contact phone number for all intermediaries.

Jill Butterwood, intermediary transformation manager at the bank, said that this is a "much more straightforward system", which puts Alliance & Leicester ahead of its competitors.

The introduction of the new number is part of a number of measures the bank is taking to try and improve communications with intermediaries.

It also launched an e-welcome pack at the end of last year for new broker contacts, which aims to provide them with a comprehensive introduction to the workings of the bank.

"Intermediaries are a key part of our mortgage business and as such our service and commitment to them is a priority," Ms Butterwood added.

Alliance & Leicester recently announced the introduction two new mortgage deals; a two-year fixed-rate and a buy-to-let two-year fixed-rate product.
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