Bank of Scotland 'charged customers' accounts twice'

www.moneynews.co.uk > Banking > Bank of Scotland 'charged customers' accounts twice'

Bank of Scotland 'charged customers' accounts twice'

Thu 30th Jul 2009

The Bank of Scotland experienced a technical hitch this week as its customers' accounts were charged for the same transactions twice, it has emerged.

A spokesman for the bank said that the problem only affected a small number of people paying for items using the chip and pin system and that they have now been reimbursed.

The representative added: "We have fixed the problem and will make sure any customers affected are reimbursed in full by tomorrow at the latest."

However, some businesses have expressed anger about the fault, as customers wrongly believed that it was their fault they had been charged twice.

It has not just caused problems for businesses, as couple Kaj Harrison and Joanne Burge, who are due to marry at the weekend, have also been affected.

Their wedding account was left overdrawn after they were charged twice for a £4,414 hotel bill.

Click here for more banking news

Related News : Banking
	Young people 'should be taught to save'
	Families 'should plan for their children's future
	Switching bank accounts 'not as easy as banks portray'
	Brits facing finance difficulties 'should talk to their bank'
	Brits 'should utilise Isa allowances'
	Brits advised on investment options
	Children 'should be given bank accounts at 16'
	Falling inflation 'could help Brits save'
	Money worries 'are mounting for many'
	Contactless payment 'is secure and convenient'